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Document # 222905

DVD-114 – Microsoft Encarta 2000 Conflict

Page 1 of 1

Pioneer New Media Technologies, Inc., Engineering Support (310) 952-2111

Overview

There is a conflict between the Pioneer DVD-114 drive (firmware versions prior to 1.24) and the Encarta 2000

DVD disc from Microsoft. When installing Encarta Reference Suite 2000 from the disc, the following error

message appears:

Invalid page fault in module Setup.exe

When launching Encarta World Atlas 2000 from the disc, the following error message appears:

World Atlas has encountered an unknown error

Details

To correct the situation, download the current firmware version for the DVD114 DVD-ROM drive posted on the

Pioneer New Media website.

http://www.pioneerusa.com/tec.html

An additional cause for these error messages is the installation of EZ CD Creator software from Adaptec or

having a CD-ROM installed in your computer. Refer to the Microsoft or Adaptec websites for assistance.

For additional information, refer to the following Microsoft webpage:

http://support.microsoft.com/support/kb/articles/Q257/3/59.ASP?LN=EN-US&SD=gn&FR=0

Document # 222905 1

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PRODUCT INFORMATION BULLETINDocument # 222905DVD-114 – Microsoft Encarta 2000 ConflictPage 1 of 1Pioneer New Media Technologies, Inc., Engineering Sup

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